Return & Refund Policy
At British Pillow Company, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
Return Eligibility
You may request a return within 14 days of receiving your order.
To be eligible for a return, your item must:
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Be unused and in the same condition that you received it.
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Be returned in its original packaging.
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Include proof of purchase or your order number.
Please contact us before returning any item. Returns sent without prior approval will not be accepted.
How to Start a Return
To request a return, please email us at:
If your return is approved, we will provide you with the return instructions and the return address.
Return Shipping
Customers are responsible for arranging and paying the return shipping costs.
We recommend using a tracked shipping service, as we cannot be responsible for items lost or damaged during return transit.
Damaged, Faulty or Incorrect Items
Please inspect your order as soon as it arrives.
If your item is damaged, faulty, or you receive the wrong item, please contact us within 48 hours of delivery with your order number and clear photos of the issue. We will review your claim and work to resolve it as quickly as possible.
Non-Returnable Items
We cannot accept returns for:
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Used items.
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Items that are not in their original condition or packaging.
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Gift cards.
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Clearance or final sale items, unless the item is faulty or required by law.
Refunds
Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or card provider may take additional time to process and post the refund.
Late or Missing Refunds
If you have not received your refund within 15 business days after approval, please contact us at ruh.storesales@gmail.com.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us at:
British Pillow Company
Operated by KIANA LTD
Email: ruh.storesales@gmail.com