Shipping Policy

At British Pillow Company, we're committed to delivering your order as quickly and safely as possible.

Shipping Charges

Shipping charges (if applicable) are calculated and displayed at checkout before you complete your purchase. Some products may qualify for free shipping, while others may have a shipping fee depending on the item or promotion.

Order Processing

All orders are processed within 1–3 business days after your order has been placed.

Orders are processed Monday to Friday (excluding public holidays).

During busy periods, promotional events, or holidays, processing times may be slightly longer. If there is a significant delay, we'll notify you by email.

Delivery Time

Once your order has been dispatched, delivery typically takes 7–13 business days.

Estimated Total Delivery Time: 8–16 business days (including processing).

Please note that these delivery times are estimates and are not guaranteed. Delays may occur due to courier services, severe weather, public holidays, or other circumstances beyond our control.

Order Tracking

Once your order has been dispatched, you'll receive a shipping confirmation email with your tracking information.

Please allow 24–72 hours for tracking information to become available after your order has been shipped.

Incorrect Shipping Address

Please ensure your shipping address is correct before placing your order.

If you notice an error, contact us as soon as possible. We can update your shipping address only if your order has not yet been processed.

Once an order has been dispatched, we are unable to change the delivery address.

Lost or Delayed Orders

If your order has not arrived within the estimated delivery timeframe, please contact us at ruh.storesales@gmail.com.

We'll work with the shipping carrier to investigate the issue and do our best to resolve it as quickly as possible.

Contact Us

If you have any questions about your order or shipping, we're here to help.

British Pillow Company
Operated by KIANA LTD
Email: ruh.storesales@gmail.com