Shipping Policy

At British Pillow Company, we're committed to getting your order to you as quickly as possible.

Shipping Charges

Shipping costs (if applicable) are calculated and displayed at checkout before you complete your purchase. Some products may qualify for free shipping, while others may have a shipping fee depending on the item or delivery location.

Order Processing

Once you place your order, we'll begin preparing it for shipment.

• Processing Time: 1–3 business days

During busy periods, sales, or holidays, processing may take a little longer. If this happens, we'll do our best to keep you informed.

Delivery Time

After your order has been dispatched, delivery usually takes:

• Shipping Time: 7–13 business days

Estimated Total Delivery Time: 8–16 business days (including processing).

Please note that these are estimated delivery times and are not guaranteed. Delivery may occasionally take longer due to courier delays, severe weather, or other circumstances beyond our control.

Order Tracking

Once your order has been shipped, we'll send you a confirmation email with your tracking number so you can follow your parcel's journey.

Please allow 24–72 hours for tracking information to become available after dispatch.

Incorrect Shipping Address

Please check that your shipping address is correct before placing your order.

If you've entered the wrong address, contact us as soon as possible. We'll do our best to update it if your order has not yet been processed.

Lost or Delayed Orders

If your order hasn't arrived within the estimated delivery timeframe, please contact our customer support team. We'll work with the shipping carrier to investigate and help resolve the issue as quickly as possible.

Questions?

If you have any questions about your order or delivery, please contact us at support@britishpillow.co.uk. We're always happy to help.