Refund policy

GENERAL INFORMATION

British Pillow Company is operated by KIANA LTD.

PAYMENT

KIANA LTD accepts payment by Visa, Visa Electron, Mastercard, and other secure payment methods available at checkout. Payment will only be charged once your order has been dispatched. All prices are listed in GBP (£) and include applicable taxes unless otherwise stated.

DELIVERY

British Pillow Company currently ships within the United Kingdom.

Shipping charges (if applicable) are calculated and displayed at checkout before you complete your purchase.

Orders are processed within 1–3 business days. Once dispatched, delivery typically takes 7–13 business days.

Please note that delivery times are estimates and may vary due to courier delays, public holidays, weather conditions, or other circumstances beyond our control.

RETURNS

If you wish to return an item, please contact us at ruh.storesales@gmail.com before sending your order back.

Returns must be sent to the address provided in our return instructions.

If your return is accepted, we will provide you with the return instructions and the return address. You are responsible for arranging and paying for the return shipping costs. We recommend using a tracked shipping service, as we cannot be responsible for items lost or damaged during return transit.

Items returned without first contacting us and receiving return instructions will not be accepted.

COMPLAINTS

If your product is faulty or damaged, please contact us at ruh.storesales@gmail.com as soon as possible. We will review your claim and work with you to find a suitable solution.

PRIVACY

The personal data you provide is registered with KIANA LTD and processed only for the purpose of fulfilling your order, providing customer support, and complying with our legal obligations.

KIANA LTD is the data controller responsible for your personal information.

If you have any questions about how your personal data is handled or wish to exercise your privacy rights, please contact us at ruh.storesales@gmail.com.

CONTACT US

If you have any questions regarding your order, returns, shipping, or our policies, please contact us at:

British Pillow Company
Operated by KIANA LTD
Email: ruh.storesales@gmail.com